SUMMIT GROVE MARKET LLC offers everyday and outdoor products—such as insulated water bottles, portable picnic blankets, and foldable utility carts—to customers in the United States.
We are committed to providing a safe and convenient delivery experience through reliable domestic shipping services.
- Order Processing Time
Once a customer completes an order and payment is successful, we typically take 1–3 business days to review, pick, pack, and prepare the order for shipment.
After the order has shipped, we will provide tracking information (if available) based on the carrier used.
Order processing time does not include transit time.
Processing times may be extended due to weekends, U.S. federal holidays, severe weather, inventory adjustments, or other uncontrollable factors.
- U.S. Domestic Carriers
Depending on the items, weight, dimensions, delivery address, and shipping arrangements, we may use the following U.S. carriers:
USPS
We may use USPS Ground Advantage for domestic package delivery.
USPS estimates a delivery time of 2–5 business days for Ground Advantage, and the service includes package tracking.
Suitable for select insulated water bottles, portable picnic blankets, and other lightweight everyday items.
UPS
For some orders, we may use services such as UPS Ground.
UPS Ground typically provides ground delivery within the U.S. in 1–5 business days; actual transit time varies based on the distance between the origin and destination.
FedEx
For some orders, we may use FedEx Ground or FedEx Home Delivery.
According to FedEx, FedEx Ground delivery within the contiguous 48 states typically takes 1–5 business days, while shipments to Alaska and Hawaii typically take 3–7 business days.
FedEx Home Delivery is also available for residential addresses; delivery times depend on the distance and service area.
3. Standard Shipping Times (USA)
Generally, the estimated total delivery time for orders within the United States is as follows:
Order processing: 1–3 business days
Transit time: Approximately 1–5 business days
Estimated total time: Approximately 2–8 business days
The times listed above are estimates based on typical conditions and do not constitute a guaranteed delivery date.
Actual delivery times may vary depending on the customer’s location, product dimensions and weight, the shipping carrier, weather conditions, holidays, and other logistical factors.
- Shipping to Alaska and Hawaii
We may offer shipping services to Alaska and Hawaii.
Due to the longer distances involved, delivery times with certain carriers may be longer than for shipments to the contiguous 48 states.
For example, FedEx Ground typically lists delivery times of 3–7 business days for Alaska and Hawaii.
Specific shipping availability and costs are subject to the information displayed at checkout.
- Shipment Tracking
Once an order has shipped, we will provide tracking information to the customer, provided the selected shipping carrier supports tracking services.
Customers can use the carrier’s tracking system to view:
Whether the package has been shipped;
Current transit status;
Most recent tracking scan;
Estimated delivery status;
Final delivery status.
Please note that it may take some time for tracking information to update within the carrier’s system.
- Delivery Delays
While we strive to meet estimated delivery times, uncontrollable delays may occur during actual transit, such as:
Severe weather;
Extreme weather events;
Peak holiday shipping periods;
Traffic issues;
Logistics network congestion;
Carrier operational adjustments;
Incorrect address information;
Packages requiring additional security checks;
Unforeseen transit incidents.
Therefore, the delivery times displayed on the website are estimates rather than guaranteed delivery dates.
If your tracking information has not been updated for an extended period, please contact our customer service team, and we will assist in verifying the status of your order.
- Address Entry
Customers should ensure that the shipping address provided is accurate and complete when placing an order.
If delivery fails, the package is returned, or re-delivery is required due to an incorrect, missing, or incomplete address provided by the customer, additional delivery time or costs may be incurred.
Please contact us as soon as possible if you need to modify the shipping address after an order has been submitted. If an order has already entered the processing or shipping stage, we may not be able to guarantee an address change.
- Package Marked Delivered but Not Received
If the carrier indicates the package has been delivered but you cannot locate it, please first check:
Your doorstep;
Your mailbox;
Parcel lockers;
Your garage or other secure locations;
If a family member accepted the delivery;
If a neighbor accepted the delivery.
If you still cannot locate the package, please contact us with your order number and tracking information so we can assist you in investigating the matter further.
- Damaged Packages
If you notice significant damage to the outer packaging upon delivery, please retain the packaging materials if possible and take photos of both the package and the product.
If the product was damaged during transit, please contact us as soon as possible and provide:
Order number;
Product name;
Description of the damage;
Photos of the product;
Photos of the outer packaging.
We will assist in resolving the issue based on the specific circumstances.
- Partial Shipments
Depending on inventory, item dimensions, weight, and warehouse logistics, products within the same order may be shipped in separate packages.
In the event of a split shipment, you may receive multiple tracking numbers.
This does not indicate that items are missing from your order.
- Weekends and Holidays
Order processing and delivery times are generally calculated based on business days.
U.S. federal holidays and non-business days for carriers may not count toward standard processing times.
Shipping times may be extended during peak shopping periods, such as Thanksgiving, Christmas, and New Year’s.
- Shipping Costs
Applicable shipping costs will be displayed at checkout based on the items ordered, the shipping address, the shipping method, and other relevant factors.
If an order qualifies for free shipping under our current offers, this will be indicated at checkout.
- Carrier Selection
SUMMIT GROVE MARKET LLC selects the appropriate carrier based on the specific details of each order.
Therefore, we do not guarantee that the same carrier will be used for every order.
We may select a carrier based on package weight, dimensions, destination, delivery speed, and network availability, including:
USPS;
UPS;
FedEx;
Other applicable domestic U.S. shipping services.
