Company: SUMMIT GROVE MARKET LLC
Thank you for choosing SUMMIT GROVE MARKET LLC. This return and refund policy applies to products purchased through our website, such as the Insulated Water Bottle, Portable Picnic Blanket, and Foldable Utility Cart.
We want to ensure you have a positive shopping experience. If you receive a product with quality issues or wish to request a return within the specified timeframe, please contact us in accordance with the policy below.
- Return Period
Customers may submit a return request within 30 business days of receiving the merchandise.
To initiate a return, please contact our customer service team within the return period and provide the following information:
Order number;
Name of the purchased product;
Reason for return;
Photos of the product (if applicable).
We may be unable to accept returns for items that exceed the specified return period, unless otherwise required by applicable law.
- Returns of Opened Items
You may request a return for items that have been opened.
However, the item must remain in a condition suitable for return and must not be rendered unfit for resale due to use, damage, stains, missing accessories, or other reasons.
Therefore, simply opening the product packaging does not automatically disqualify the item from being returned.
If the item was merely opened for inspection without actual use, and both the item and its accessories remain in good condition, a return may be requested in accordance with this policy.
- Used Items
To ensure returned items meet resale requirements:
Items that have been actually used—resulting in wear, soiling, damage, or other conditions that affect resale—are not eligible for return.
Examples include:
Insulated water bottles that show clear signs of use;
Picnic blankets that have been spread outdoors and show obvious stains or wear;
Foldable carts that have been used and show obvious wear or damage;
Items with obvious stains, odors, or damage caused by the user;
Items with significant missing accessories, attachments, or packaging;
Other situations that clearly affect the item’s resale value.
Returns will not be refused solely because the packaging was opened for a standard inspection of the item.
4. Returns Due to Quality Issues
If the product you receive has manufacturing defects, significant quality issues, or differs substantially from your order, we will assist you in resolving the matter based on the specific circumstances.
For returns confirmed to involve product quality issues:
Return shipping costs will be covered by SUMMIT GROVE MARKET LLC.
If you are required to pay for return shipping upfront, please retain valid shipping documentation and follow the instructions provided by our customer service team.
Once eligibility is confirmed, we will handle the reimbursement of return shipping costs based on the actual situation.
- Returns Not Due to Quality Issues
If the reason for the return is not related to product quality—for example:
You do not like the product;
You changed your mind about the purchase;
The size or style does not suit your personal preference;
You no longer need the product;
You purchased the wrong item;
Other personal reasons;
Then:
Return shipping costs are the responsibility of the buyer.
The buyer must select a reliable shipping service to return the item and bear the associated shipping costs.
- Return Address
Address: 620 Stoney Burn Lane, Myrtle Beach, SC 29579
- Requirements for Returned Items
To be eligible for a return, the returned item must:
Be the product purchased in the original order;
Have a return request submitted within the specified timeframe;
Be in a reasonable condition;
Show no obvious signs of use that would prevent resale;
Include original accessories and attachments whenever possible.
We may refuse a return if the item’s condition—due to actual use, damage, soiling, or missing essential accessories—significantly impacts its resaleability.
- Return Review
Upon receiving the returned item, we will inspect its condition.
If the item meets the requirements of this policy, we will approve the return and process the refund.
If the returned item does not meet the return criteria, we may refuse the refund or handle the situation based on the item’s actual condition.
- Refund Timeline
Once we receive the returned item and complete the inspection, we will process the refund via the original payment method within 3–5 business days.
The refund will be issued to the same payment method used for the original purchase.
For example:
Credit card payment → Original credit card account;
Debit card payment → Original debit card account;
Digital wallet payment → Original payment account. Once the refund is processed, your bank or payment service provider may require additional time to reflect the funds in your account.
- Partial Refunds
Where applicable, if an item has minor defects but the customer agrees to keep it, we may offer a partial refund based on the specific circumstances.
The partial refund amount will be determined based on the condition of the product and the solution agreed upon by both parties.
- Receiving the Wrong Item
If the item you receive does not match your order, please contact us as soon as possible.
Please provide:
Order number;
Photos of the item received;
Photos of the product packaging;
Information regarding the originally purchased product.
If we confirm that the wrong item was shipped, we will offer a replacement, a refund, or another reasonable solution based on the specific situation.
- Receiving Damaged Items
If an item is visibly damaged during transit, please contact us as soon as you discover the issue.
We recommend retaining the following:
The item;
Outer packaging;
Shipping label;
Photos of the damage;
Order information.
We will work with you to determine a solution based on the specific circumstances.
- Non-Returnable Items
Unless otherwise required by applicable law, the following items are generally ineligible for return:
Items that have been used and are no longer suitable for resale;
Damage caused by the customer;
Items with obvious stains;
Items with strong or unusual odors;
Man-made damage;
Missing essential accessories;
Items returned beyond the specified return period;
Damage caused by improper use;
Other items clearly unsuitable for resale.
Simply opening the product packaging does not automatically disqualify an item from being returned.
If the item was opened for inspection but not actually used and remains in good condition, you may still apply for a return in accordance with this policy.
- Return Process
The return process is as follows:
Step 1: Contact us within 30 business days of receiving the item.
Step 2: Provide your order number and the reason for the return.
Step 3: Customer service reviews the return request.
Step 4: Obtain the designated return address.
Step 5: Ship the item back according to the instructions provided by customer service.
Step 6: SUMMIT GROVE MARKET LLC inspects the item upon receipt.
Step 7: For eligible returns, the refund will be issued to the original payment method within 3–5 business days after the item is received and inspected.
15. Contact Us
To request a return, inquire about a refund, or ask related questions, please contact us:
Company Name: SUMMIT GROVE MARKET LLC
Phone: +8648705083
Email: membership@summitgrovemarket.org
Address: 620 Stoney Burn Lane, Myrtle Beach, SC 29579
